Your reservation is very important to us. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.
Please understand that when you forget or cancel your reservation without giving enough notice, we miss the opportunity to fill that time with guests on our waiting list. Our reservations are confirmed 48 hours in advance because we know how easy it is to forget when you booked months ago.
We realize that “real life” intrudes on previously laid plans. For this reason, it is our policy to give each guest a second chance the first time they cancel with less than 24 hours’ notice. However, the second time an appointment is cancelled within less than 24 hours or missed completely, our guests will be asked to place a credit card on file in order to book future reservations.
In the event that a third reservation is cancelled within 24 hours or missed completely, the guest will be charged 100% of the scheduled service.
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